Being a water-conscious city is a critical part of being a sustainable place to live, and water efficiency is something everyone can be part of. And as a bonus - being waterwise saves you money!


Is your water bill higher than average? Do you have a specific water issue or concern? Use the graph to compare your water usage to the average Auckland household.


If your water bill is close to or above average, or if you have received a bill that’s unusually high for your household, sign up for a free water check.


During your free water check, we’ll visit your home to take a look at all things water related. This takes about an hour, and any water saving devices we install are free of charge.

The Water Check includes:

  • Water saving advice for each area of your home
  • Flow rate tests for showers and mixer taps
  • Free water saving products and installations (where relevant)
  • Instructions on how to do a leak test
  • Identifying your water meter
  • Personalised water saving recommendations

Covid-19 Alert Level

With Auckland now being in Alert Level 1, we are able to do in-house audits again. During the audit, we will make sure to maintain social distancing and ask that masks are worn.

If you or anyone in your household or close circle has been ill in the past two weeks, please let us know. As we will visit you in your home, it is essential we are made aware of any risks for the health and safety of our team. If this is the case, we will reschedule your appointment to a later date that suits.

If you are not comfortable with a team member coming into your home just yet, that is absolutely fine. Let us know and we will put your appointment on hold for now.




Are you interested in the Water Check but does a visit during weekdays not suit you at the moment? Do our DIY Interactive Water Check, an online version of the Water Check which you can do in your own time and your own pace. If you are a Watercare customer, you will still receive a follow-up with personalised water saving recommendations.




We stock a range of water saving devices at a discounted rate at the EcoMatters Store. These can help you reduce the flow rate of your water fixtures and greatly reduce how much water gets used in your shower.

Take a look at how easy it is to install devices in our videos below.

If you have any specific water-related queries, please email us at or give us a call at 09 826 0563.



"I just want to thank you and especially Kirstie who came out yesterday to review our water usage and provided many useful hints on how to conserve water usage. Replacing and installing some of the devices that will assist in reducing water usage was a real bonus. Thank you very much, this is a great service."

"Many thanks Kirstie, for coming home and teaching me how to use water more wisely. I have posted all your pamphlets on my fridge as reminders and am very mindful of the hourglass timer in the shower. We will work on reducing our water bill as much as possible."


How much water does your shower use? How to measure your flow rate

Hack your shower and save water and power - How to install a flow restrictor

Hack your tap and save water - How to install a tap aerator


Thanks to Watercare for funding our water advice service.