Saving Water

Wai (water) is one of our most important natural resources, but we usually take it for granted because for most of us, access to clean and fresh water is as easy as turning on the tap. The good news is that it’s incredibly easy to change habits and take a few simple actions around your home to reduce water usage. 

Thanks to our free advice, the people we’ve worked with have saved on average $281 each on their annual water bills.

What is a Water Check?

If your water use is higher than average and you do not have a leak, you are eligible for a Water Check, where one of our Sustainability Advisors visits your home to look at all things water-related. This free check takes about an hour, and any water-saving devices we install are also free of charge. We’ll check everything from your flow rate to your water meter to make sure you aren’t losing or using water needlessly. 

Our Water Check includes:

  • Water saving advice for each area of your home
  • Flow rate tests for showers and mixer taps
  • Free water saving products and installations (where relevant)
  • Instructions on how to do a leak test
  • Identifying your water meter
  • Personalised water saving recommendations

Please note that our service does not include finding or fixing leaks. If you think your water use might be high due to a leak, we highly recommend doing a leak test, and you can read more here about what to do in case of a leak.

Why should I sign up for a Water Check?

Have a look at your water bill to get a better understanding of how your household compares to others when it comes to water usage. The graph below shows the average amount households pay each month for water in Auckland.

If your water bill is above average, you could benefit from a free Water Check. We can help you find out why your water bill is high and how you could reduce your water use. Please note that our service does not include finding or fixing leaks, so you will need to perform a leak test before being eligible for a Water Check.

Do your own Water Check in your own time

If a home water check on a weekday doesn’t suit you, you can do our DIY Interactive Water Check, an online version of our full service, which you can do in your own time and at your own pace. If you are a Watercare customer you will still receive a follow up with personalised water saving recommendations.

Health & safety during home visits

  • Wearing masks (and asking you to do the same)
  • Keeping 2m distance where possible, sanitising all surfaces, and putting on gloves before touching anything
  • We’re also asking you to keep all windows and doors open during the visit

We strive to keep everyone safe during all home visits. The day before we visit your home, we’ll contact you to confirm your booking and to go through some safety questions. If you or anyone in your household or close circle is or has been ill, please let us know. We are always happy to reschedule visits to a later date that suits. As we visit you in your home, it’s essential we are aware of any potential risks to the health and safety of our team.

If you are not comfortable with a team member coming into your home, that is absolutely fine. Let us know and we will talk you through our other support options.

Waterwise Workshops

We are also offering in-person Waterwise workshops in red and orange settings. Again, keeping everyone safe will be our top priority, i.e. spaced seating, mask-wearing, and well-ventilated rooms – we can chat about this when you book, and we’ll organise to visit your venue before the event so we all know how the workshop will run.

Workshops can be held with a minimum of ten people, and up to 25 (with spaced seating). Workshops take about an hour and a half, which includes time for questions and answers. 

For information about our Waterwise Workshops, email [email protected].

Water saving devices

We stock a great range of water saving devices at a discounted rate – all available at the EcoMatters Store.

Installing water saving devices in your home could help you reduce the flow rate (the amount of water per minute that comes out of tap or shower fittings) and greatly reduce how much water gets used. Reducing flow rates helps keep your water use, and monthly bill, lower. Showers typically use the most water (31%) in a household.

Take a look at how easy it is to install devices in our videos below.

find out more



Thank you very much for your visit, and the instructions of water saving. After your visit, I fixed the toilet leakage. I am sure the water bill will be coming down this month.”

“Thank you again for your identification that we had a leak. The plumber came followed by a leak detection specialist who located the leak to a pipe by the garage, very close to the outside tap. Luckily, it was accessible and fixed very quickly. We have you to thank for spotting the problem, and for all your guidance on being more careful with our water use. You will be pleased to know that we arranged for the plumber to reduce the pressure on the water so as to reduce the flow; I’ve used the eco wash on the dishes and clothes, and no one has noticed that the shower has a different head! Thank you so very much for all your help. It has been a pleasure dealing with you – from confirming the appointment through to inspecting the house and then helping me afterwards with your follow up. I am very grateful”.

“I can’t thank you enough for organising my EcoMatters audit visit, and modification of my taps and shower heads. I’m sure this will make an enormous difference to my bill going forward. Such a valuable service.”

Tips from our Water Team

How much water does your shower use? How to measure your flow rate:

Hack your shower and save water and power. How to install a flow restrictor:

Hack your tap and save water. How to install a tap aerator:

Kia ora and thanks to

Watercare for providing water checks and water saving advice free of charge.