Shipping policy
This shipping policy covers purchases made via the EcoMatters Store Online and EcoMatters Nursery Online e-commerce platforms only. This policy may be subject to change at any time.
EcoMatters Store Online Shipping Policy
- Orders are processed and dispatched on Thursdays and Fridays each week.
- Please email [email protected] if you require urgent delivery.
- For bulk orders of more than 12 items, please email [email protected] to enquire about shipping rates.
- Unfortunately we only deliver to New Zealand addresses and are unable to deliver overseas.
EcoMatters Store Click and Collect
- Click and collect is usually available within an hour of ordering during open hours – Wednesdays to Sundays, 10am-2pm.
- We are closed on public holidays.
- Please bring your confirmation email when you pick up.
- If you have any questions, email [email protected].
EcoMatters Nursery Online Shipping Policy
- Click and collect orders must be arranged for, and collected within, the time frames stated on EcoMatters Nursery Click and Collect webpage.
- Delivery of plants is not currently available.